Frequently Asked
Questions
Answers to the questions we hear most often — from your care to how our practice works.
These are the questions we are asked most often. If you cannot find what you are looking for, please contact the practice and a member of our team will be happy to help.
Continuity is central to delivering high-quality care. We prioritise ensuring that, where possible, the same clinician manages your condition from initial presentation through to resolution. This includes overseeing investigations, reviewing results, and maintaining clear communication throughout your care journey.
No. Your clinician is responsible for reviewing and managing all results. We ensure that all outcomes — including normal results — are communicated to you, usually by text message. Where results are clinically significant or require discussion, the clinician will contact you directly to ensure clarity, safety, and appropriate follow-up.
Yes. Patients can request to see a specific doctor, and we offer a degree of pre-booking to support this. At the same time, our wider clinical team ensures timely access to care when needed.
Yes. If you have an ongoing condition, we will invite you for regular reviews, typically annually. These are often initiated via text or online forms, allowing you to book appointments conveniently and ensuring proactive, structured care.
Yes. All sites are led by GP partners who oversee multidisciplinary teams. These teams include nurses, pharmacists, and advanced practitioners. This model enables us to provide safe, accessible, and sustainable care in the context of ongoing GP workforce challenges — and is the model for the future, for better care.
Our teams are locally based, including reception, nursing, and clinical staff. On occasion, to maintain service resilience — for example during sickness or annual leave — staff may be asked to work across sites. This is always done collaboratively and with agreement.
Yes. All staff, including clinicians and doctors, wear a uniform. This promotes team cohesion, professionalism, and a shared identity across our services, supporting a consistent and reassuring patient experience.
No. While we offer a range of online services — and approximately one-third of patient contacts are now managed this way — you can still access care by speaking directly to a member of our administrative team.
Yes. Telephone access remains available, and our team is always happy to assist you directly.
Prescription requests are made via our website. This approach improves accuracy, reduces the risk of errors, and allows our team to process requests efficiently and safely. The system is simple and quick to use.
We do prescribe pain relief where clinically appropriate. However, we focus on short-term use for acute conditions. Evidence shows that long-term use of many pain medications is ineffective and can lead to harm, including dependency. Our approach prioritises safe, evidence-based care and supports patients in managing chronic pain through more effective strategies.
No. We operate under the traditional NHS partnership model, similar to other GP practices, but at greater scale. This allows us to combine local care delivery with the benefits of a larger, more resilient organisation.