What about continuity of care?

Continuity is central to delivering high-quality care. We prioritise ensuring that, where possible, the same clinician manages your condition from initial presentation through to resolution. This includes overseeing investigations, reviewing results, and maintaining clear communication throughout your care journey

Do I need to manage my own results?

No. Your clinician is responsible for reviewing and managing all results. We ensure that all outcomes—including normal results—are communicated to you, usually by text message. Where results are clinically significant or require discussion, the clinician will contact you directly to ensure clarity, safety, and appropriate follow-up.

Do clinicians have to move between sites?

Our teams are locally based, including reception, nursing, and clinical staff. On occasion, to maintain service resilience (for example during sickness or annual leave), staff may be asked to work across sites. This is always done collaboratively and with agreement.

Do staff have to wear a uniform?

Yes. All staff, including clinicians and doctors, wear a uniform. This promotes team cohesion, professionalism, and a shared identity across our services, supporting a consistent and reassuring patient experience.

Can I still see the same doctor?

Yes. Patients can request to see a specific doctor, and we offer a degree of pre-booking to support this. At the same time, our wider clinical team ensures timely access to care when needed.

Is the service led by doctors?

Yes. All sites are led by GP partners who oversee multidisciplinary teams. These teams include nurses, pharmacists, and advanced practitioners. This model multidisciplinary enables us to provide safe, accessible, and sustainable care in the context of ongoing GP workforce challenges and is the model for the future , for better care.

Are you a private company?

No. Barclay Medical Practice operates under the traditional NHS partnership model, similar to other GP practices, but at greater scale. This allows us to combine local care delivery with the benefits of a larger, more resilient organisation.

Do I have to use the online systems?

No. While we offer a range of online services—and approximately one-third of patient contacts are now managed this way—you can still access care by speaking directly to a member of our administrative team.

Can I speak to someone over the phone instead of using the internet?

Yes. Telephone access remains available, and our team is always happy to assist you directly.

Will my long-term conditions still be reviewed?

Yes. If you have an ongoing condition, we will invite you for regular reviews, typically annually. These are often initiated via text or online forms, allowing you to book appointments conveniently and ensuring proactive, structured care.

How do I request a prescription?

Prescription requests are made via our website. This approach improves accuracy, reduces the risk of errors, and allows our team to process requests efficiently and safely. The system is simple and quick to use.

I’ve heard you don’t prescribe painkillers—is that true?

We do prescribe pain relief where clinically appropriate. However, we focus on short-term use for acute conditions. Evidence shows that long-term use of many pain medications is ineffective and can lead to harm, including dependency. Our approach prioritises safe, evidence-based care and supports patients in managing chronic pain through more effective strategies.